Product-Related Questions

What devices are your monitors compatible with?

Our monitors are compatible with Windows, macOS (some models may not support M1/M2/M3 MacBooks), PS5, Xbox Series X/S, and Nintendo Switch. For specific compatibility, please check the product specifications on the details page.

What about the color gamut and color accuracy?

We use high-color-gamut panels, with some models covering 100% sRGB or 95% DCI-P3 and a color accuracy of ΔE≤3, making them ideal for design, video editing, and gaming. Refer to the product specs for exact parameters.

Do your monitors support HDR?

Select premium models support HDR400 or HDR600 for enhanced contrast and color performance. Check the product description for details.

Orders & Shipping

How long does it take to ship after placing an order?

If in stock, standard shipping takes 3-7 working days for USA  customer

What is wishlist?

A shopping wishlist is a curated list of products, items, or services that an individual intends to purchase at a later time. It serves as a personal or shared record of desired goods, helping shoppers organize their preferences, track prices, and plan purchases efficiently. Shopping wishlists are commonly used in both online and offline contexts, and they play a key role in simplifying the buying process, especially for gifts, long-term purchases, or budget planning.

How can I track my order?

 After shipping, you’ll receive an email with a tracking number and link. You can also check your order status under "My Account."

Returns & Warranty

What if my product arrives damaged?

Contact us within 48 hours of delivery with photo evidence, and we’ll arrange a replacement or refund.

What’s your return policy?

We offer a 30-days no-questions-asked return (unused items in original packaging). Buyers cover return shipping unless the item is defective. See our [Return Policy] for details.

What about dead or stuck pixels?

We adhere to industry standards (e.g., ISO 9241-307). If the number exceeds the threshold (usually ≥3), you may request service.

Technical Support

How do I set up multiple monitors?

Connect via HDMI, DisplayPort, or USB-C, then adjust settings (extended, mirrored, or second-screen-only) in your computer’s "Display Settings."

Why is my monitor flickering or losing signal?

Try replacing the cable (HDMI/DP), updating your GPU driver, or adjusting the refresh rate. If issues persist, contact support.

Are your monitors VESA-mount compatible?

 Yes, most models support 75×75 or 100×100mm VESA standards. Screws are included, or you may purchase a stand separately.

Need Help?

Q: How can I contact customer service?
A: Reach us via email ([email protected]), live chat (weekdays 9:00-18:00 GMT+8).